Sarah's Stuff

The Great Escape from Customer Service

2008-07-01T21:48:00.002-04:00

5 Tips to Help When Things Go Wrong…

Our family made the annual pilgrimage to our theme park haunt in Lake George last Friday. We’ve been doing this for the past 13 years and always come away with a lot of great memories. My son and his cousin had visions of the Steamin’ Demon, The Commodore and the Boomerang, while I envisioned floating down The Lazy River… (you see where I’m going already, don’t you?)

We bought the tickets (full price) and to our dismay, found that all those rides were closed along with ½ of Splashwater Kingdom. Now, I didn’t drive 2 and a half hours to wade in the kiddie pool… So what did I do? I went to the Hospitality Office and asked for a refund on one ticket. If I couldn’t use any of the attractions, I wanted my money back or at least a discount because a good portion of the park was closed. I tried to compromise with just refunding one ticket… Nope. Free lunch? Nope. A cookie? Uh-uh. The employees wouldn’t even give me eye contact, so I knew this was a pretty common occurrence.

So, what would I do if I owned a theme park with half the attractions closed? What would I do if I simply couldn’t staff the park adequately? Would I offer killer employee incentives? Would I discount the tickets? Offer a lunch voucher? While I don’t have an amusement park, I do need to keep my customers happy. Here are some Codes of Conduct to help you on your way to a positive customer service experience:

1) Rules upfront: Granted, the park did have a list of all the attractions that were closed, however, they were posted on the far left of the entrance where I didn’t even see them. Next time, I’ll know to look before I pay. Tell your customers upfront your payment policy. It’ll avoid some nasty hassles down the road.

2) Pay for Inconvenience: If you have dis-satisfied your customer somehow, try to make up for it. Granted, there are some people you’ll never please, however if you offer a discount or a free voucher for the next visit, your customer will appreciate this far more than you making no effort to make it right.

3) Listen: Even though the park had plenty of unhappy campers on Friday, the best part was when one of their employees listened to me. She looked me in the eye, apologized and offered some solutions. She even went out of her way to find out when The Lazy River would re-open. She was pro-active in doing her very best to resolve the problem. She might not have been able to fix the problem, but she made me feel a bit better than the woman who looked at her clipboard and responded in grunts to me. Eye contact, listening and caring go a long way in business…

4) Compromise: If you can’t refund the ticket, offer a voucher for the next visit, or offer a discount on another product or service. I have a lot more respect for a company that tries to make it right than one that just refuses to help in the first place.

5) Power to the People: Give your employees the power to offer discounts should a problem occur. It’s a lot better to lose money on a ticket, service or product than to lose your reputation if someone chooses to discuss their disappointment in public. You’ll also improve employee churn rates if you give your team the power to resolve issues on their own; nobody likes to face the music when things go wrong. Give your employees the tools to resolve issues quickly and efficiently.

What do you do in your business to increase customer satisfaction? How do you handle customer complaints? I’d love to hear your thoughts.

Happy Clicking

Don't Leave Money on the Table... Know Your Google Analytics

2008-06-20T08:48:00.002-04:00

Google Analytics - the mere mention of the word takes me back to uncomfortable statistics and math classes where I was relegated to the back seats. Apparently, I'm not alone. Many of my clients show me their reports and sheepishly admit "I never look at these, somebody told me it was a good idea to have 'em, so here ya go."

Yes, it's absolutely a great idea to have Google Analytics or some measuring device on your site. However, if you don't understand the reports, you could be leaving money on the table. A good web designer or marketer will go through these reports and explain what they're for and how to read them.

The best part about Google Analytics? It's FREE! That's right, if you know how to copy and paste the coding on your site, you're all set. Within a couple of days, you'll start seeing activity. Here are some pointers to get you started in the right direction with your Google Analytics:

1) Own the Statistics: If you have a web designer add the coding to your site, that's great, but MAKE SURE YOU OWN THE STATISTICS. Make certain you have Administrative rights where you can edit or delete information. If your designer manages your stats and the relationship goes bad, they own your valuable statistics and your left with no control over your information.

2) Bounce Rate: Know what the bounce rate means for you. If you have over a 50% bounce rate, that means people are leaving your site the minute the arrive. That's a red flag that you need to improve your home page to entice viewers to go deeper into your site, or sign up for your newsletter, or purchase your product/service. This is where a consultant can really give you a hand with figuring out how the statistics can lead you to a successful campaign.

3) Function: What do you want the site to do??? You just wouldn't believe how many people (myself included!) miss this point. Do you want newsletter sign-ups? Do you want them to read info on your business? Do you want to direct them to buy? Take all of this into account for your strategizing using Google Analytics and other marketing techniques.

Global Classroom is offering an Introduction to Google Analytics course July 14th. It's an online course (webinar-based) that you take at your own pace, anytime, anywhere. It offers great tips on how to interpret these reports to get improved results. This is the perfect way to get yourself started in the right direction with Google Analytics. You can register HERE

Happy Clicking!
Sarah

Doing Business with "The Man"

2008-06-04T14:57:00.002-04:00

I just came back from the Department of Defense (PTAC) Matchmaker event in Killington, Vermont. It was a great experience and well worth the $60 bucks I shelled out for it. It's rare that you can meet and greet the movers and shakers of some of the largest prime contractors in the Federal Government. Don't think that because your company's small that you can't play along... there are TONS of opportunities there provided you look for your niche.

I started with just the Got Clicks videos that I wanted to sell to veterans or to the Small Business Administration. I blossomed out into other companies wanting to have training videos created for their own internal purposes. How cool is that? Creating another revenue stream on the fly! Love that!

Some pointers if you're thinking of starting to work with the government:

Get your Dunn and Bradstreet number 1800-333-0505
Contact your local PTAC (Procurement Technical Assistance Center) there's one in just about every state. They have a wealth of information and will even arrange to visit you in your office to get all the paperwork rolling.
Wait
Wait some more

The hardest part is waiting for the right deal to come along. But when it does, cross your t's and dot your i's and get ready for an adventure. The nicest surprise I had yesterday was how willing the primary contractors were to encourage small businesses to work with them. Not once did I have the "go away little girl" mentality at all. In fact, many of these businesses helped me brainstorm ideas.

Have you worked with the Federal Government? Do you have some other nuggets of wisdom to share? If you want more information on how to get started, shoot me an email at info@gotclicks.biz.

Happy Clicking

Sarah

My Red-Haired Step Child Page...

2008-05-08T06:40:00.000-04:00

I've had Google Analytics on my site for the past year or so and every time I go into the reports, I find something new to analyze. I'm almost finding it an addiction; tweaking the website, going to analytics and either grinning from ear to ear or staring horrified that my bounce rate has increased exponentially.

I'm starting to play with the Google Website Optimizer. You see, one of my pages is my red-haired step-child and it's wreaking havoc with my pay-per-click results. With the Website Optimizer, I'm able to create 2 pages and test them against each other to see which one gives me better results. I'll keep you posted on what I discover. Are you playing with Web Optimizer? How is it working for you?

What To Do With Negative Comments?

2008-05-01T08:02:00.000-04:00

I was teaching last night at the Lake George Chamber of Commerce and I had an interesting question posed. This hotel had a nasty comment posted on Trip Advisor and wanted to know how to respond. I suggested responding with all the steps taken to ensure every guest has a quality stay, however, this client seemed to think this comment was posted by a competitor. So whaddya do?

I thought maybe he could send out a survey to his existing client base, asking how their stay was and with each completed survey, offer a coupon, gift, etc for taking the time to help improve the experience. Then you get to see if it's really a problem or if it's just sour grapes. It also gives you some valuable feedback to know who your target audience is and how to attract more of them and less of the sour grapes.

That was my idea, however, some people felt that may be an intrusion on their guests. What do you think? Have you tackled something like this in the past? Let me know your solutions in the comments below.

Got Clicks BYOL Parties are HUGE!

2008-03-09T06:52:00.000-04:00

I spoke the other night at the SBA's Marketing seminar and 20 faces stared at me with the same look I had 5 years ago; "how am I gonna do all this??" I remember making my first website with Picture It! Publisher and my dismay at going to the Richmond Library and seeing my site ranked 1,309,098th out of 1,309,099 websites.

It's a long road to getting the right website, SEO rankings and dabbling in Google Analytics, however, the time spent on these will be well worth it. Some of my new students feel overwhelmed by the task of building their own website. Many call me on the weekend in total frustration. It's not because they can't do it, it's because if you look at the whole picture of online marketing, it can be a daunting task. It's nice to have someone who believes in your business, who says "yes, you can do this" and lastly, takes the time to show you how. I know I had mentors who convinced me that I can do it. I hope I can provide that same gentle nudge to my clients and students. Happy Clicking!

Got Clicks BYOL Webinar March 7th

2008-02-19T14:28:00.000-05:00

I've decided to offer these great BYOL (Bring Your Own Laptop) parties right online as a webinar.

I know how it is when you've got one foot in a 9-5 job and the other pining for your own business. It's hard to get away and see what's out there to promote your business affordably. Well, it doesn't come much more affordable than free, does it? During your lunch break, pull up a chair, your sandwich and kick back while I teach you how to create the header and first page of a very easy website.

Not only that, but at the end of class, I'll give you the keys to the car... a free site where you can experiment on your own for free, no strings attached. If you like it, purchase the hosting from me for just $8 a month. Now that makes good business sense. If you want to sign up, just click on http://www.gotclicks.biz/BYOL.php to register.

Happy Clicking!

Got Clicks BYOL Parties a HIT

2008-02-13T09:44:00.000-05:00

Long time, no blog... I've been busy with Got Clicks and creating some very fun BYOL parties here in Richmond. People bring their laptops and I teach how to create a header and the first page of your website for free. It's incredibly fun, relaxed and participants come away with tools they can use right away. If you want to register for the next one, it's February 23rd from 9:00 am until 11:00 am. Just email info@gotclicks.biz for registration information.

Happy Clicking!

Teaching on the Fly

2007-04-17T19:35:00.000-04:00

I'm in the midst of teaching Got Clicks and want to show my students how easy it is to post pictures and write to great people like you. Thanks for being so patient and waiting for the photos of our latest adventure at the Vermont Women's Expo.

Never Lose Your Password!

2007-04-17T14:21:00.000-04:00

Y'know, once you hit 40, your memory's never the same... I've not been able to update my blog because for the life of me, I could not remember my password. So, I just hit the "forgot password" thingy and I thought all would be right with the world. Well... unfortunately when Adelphia switched to Comcast, my e-mail address went bye-bye. Happily, I found another way to regroup, so here I am!

Alot has happened. We raised about $500 for Room to Read and were able to send 2 girls to school from Cambodia, so I'm happy we could help in some way. I've left the account open with Vermont Helps Room to Read, so they will still be able to take contributions, which is very nice.

I've also started another business. I had lots of people asking if I would teach them how to build and market their website, so I started "Got Clicks?" to teach people how to build and market their websites affordably. I put together a snappy little logo and I've taught about 8 classes so far. The groups have been small (many up here in Vermont had no idea what a webinar was muchless what e-marketing was) so it's been an uphill battle trying to brand this business.

My son, Tony and I had the pleasure of attending the Vermont Women's Expo and we offered a free webinar for people to sign up to win. I had left the booth to do some networking and left my 12-year old in charge. A lady came up and started filling out the entry blank. My son said,

"Thanks for signing up. Do you have high speed internet?"

"No. I don't have a computer, either. Do you need one?"

uh... yeah, that would help. Tony (always quick on his feet) suggested she could take the class from her local library. I love a problem-solver; anyone who can answer a predicament with such a timely answer will go far in life.

I've posted on craigslist and that's been a help. Also word of mouth goes a long way. Check out the site http://www.gotclicks.biz and tell your friends! Our next webinar is May 1st. I hope you can join us.

Celtic New Year in Richmond Stop by and Say Hi!

2006-12-19T13:46:00.000-05:00

I went to the holiday party for RABA (Richmond Area Business Association) and I just loved the energy! Toscano's appetizers were to die for; I have no idea what I consumed (the din was deafening with all those business leaders yapping) but it was delicious. I met with Lucie Whiteford and she's putting together the Celtic New Year celebration in Richmond. She's a powerhouse and I love what she's creating. She needed someone to sell tickets, I needed a venue for Vermont Helps Room to Read, so we put our heads together and worked out a plan.

I met with the Richmond Library Board to ask permission to have a booth in the library to sell tickets and also accept donations for Vermont Helps Room to Read. It's going to be fantastic; they have a wireless connection in the library so people can donate online or just send in checks right on the spot. The Celtic New Year is full of wonderful musicians, food and stories for all to celebrate right in Richmond. It's the first time Celtic New Year has been done in Richmond and I wish Lucie and her group all the success in the world. Please check out the website at http://www.acelticnewyear.org

Stop by for great music, great community and great food! I'll be in the library starting at 6:00 pm if you want to say hello.

Start Spreadin' The News...

2006-12-11T15:55:00.000-05:00

I'm recovering from our trip to the Big Apple to watch a Loral Langemeier seminar. I know she's big on hiring housecleaners and assistants and I was hoping to network with that crowd to grow my Virtual Assistance business. Lots of dreams, and lots of money pouring out the door. Some of the packages were selling anywhere from $29.95 for the book to $3000 for coaching sessions to $15,000 for a shot at The Big Table. It was tempting; you always want a mentor to lead the way, but I think I'll hold off on that big investment for a little while longer. I networked with some really terrific people who I have no doubt will achieve their dreams of millionaire status.

While I was in the room, one woman who had just purchased her $300 package realized it was missing a real estate investment guide and gladly plunked down another $100 or so bucks for that package. How do you generate that income so quickly? I'm asking for $20 from 300-some odd people and they've generated around $300,000 in an afternoon! I guess it's the promise of building something better for your own life that draws people to shell out lots of money to buy into that paradigm. The American Dream in full swing.

I loved the cabbies! One from Pakistan told me he worked in a shoe store when 9-11 hit. He said a woman distraught over the devastation came into the store because her shoes had been lost in the blast. She could not remember her size and he marvelled at the confusion that that horrible day caused. You could see him playing the memory over in his mind as he dodged the food cart on the left and the Lincoln on the right.

A gentleman from India said "you can build anything you want here in America as long as you want to work hard for it." He hit the nail on the head.

Yes, becoming a millionaire's a noble goal, but it takes time, vision and hard work. I'll just settle for an $8,000 library in Cambodia, thank you!

I'll get pictures up on the blog a little later on. Thanks for checking in!

384 and Counting

2006-12-07T09:19:00.000-05:00

I've gotta say, the people at Room to Read are a class act. I just received a letter in the mail that I can use as my tax-deductible contribution. They could've just sent me a receipt and I'd give it to my accountant, but they went the extra mile. They sent me a wonderful card with pictures of happy students on the front. It's a hand-written card (you just don't see those much anymore!) saying how much they appreciate the Vermont Helps Room to Read initiative. I'm so glad I'm working on this project.

I did the RABA (Richmond Area Business Association) Holiday market and it was wonderful to see neighbors buying locally and willing to help globally. I had a lot of donations (we now just need 384 people willing to donate $20 to hit our goal!) and I was so happy with the response and warmth. Billy set up his own computer so we could take donations online and Marie has reached out to the students at CHMS. It's nice to see the community helping in anyway they can.

If you can help spread the word, I know we'll be able to reach our goal.

Room to Read Live at Richmond Holiday Bazaar

2006-11-28T11:44:00.000-05:00

I just came back from a great meeting with the Richmond Area Business Association (RABA) http://www.richmondvermont.com/ and we're gearing up for the annual Holiday Bazaar in town. I've never been before, but Santa is poised to come snow or no and many local vendors will have their wares up for sale.

I have a poster showcasing the beautiful library that can be built when we raise the $8,000 needed. My goal? Reaching out to 400 people for them to donate $20 each so that we can build the library.

If you know of businesses who would like to contribute and be added to the poster, that would be fantastic.

I plan on hanging this poster in schools, libraries, and businesses who would like to support the initiative. If you have some ideas on how else I can generate interest, I'm all ears!

Through the Woods in a Mini-Van We Go!

2006-11-24T09:37:00.000-05:00

If you haven't had the experience of sciatica yet, you just don't know what you're missing. I've been in agony since August. I know it's one of those lessons you need to go through, I just wish it didn't last so long. I make deals every morning in meditation; "Okay, God, I get it. I need to ask for help. Great message. So, I'll ask my ex-husband to muck the stall, my son to walk the dogs and then I'll be better, is that okay?" Nope. I still hobble out to the mailbox and my patience wears thin.

My son's relatives are in Massachusetts and he wanted me to make the trek to see everyone for Thanksgiving. I have an aversion to travel of any kind; I get car sick, I get impatient, I'm really a miserable travelling companion. As I sat on the couch with an icepack on my behind, my son pleaded with me to go. After six of my resounding "NO!s" he relegated himself to the recliner and our depression filled the room.

All Thanksgiving eve I tossed and turned. What kind of mother doesn't spend Thanksgiving with her son? I gave in and took a seat in the very back of the minivan between the Vermont Shortbread box and the "Sorry" game. I'm convinced God has a sense of humor as the "Sorry" game became more pronounced in my peripheral vision.

"Wanna play?" Tony (my son) saw me staring at the Sorry box.

"Sure."

He lost the first couple of rounds and then he nailed me on a few other games. What I noticed is he lost so graciously. I couldn't do that when I was a kid. The board would go flying into someone's face as pieces scattered under the seats. "You cheated!" was always my refrain. Each time he lost, instead of anger, he'd say "Oh, I should've moved my other guy. I'll try that next time." He didn't get hung up on his mistakes. He didn't regret losing, he just enjoyed the journey. I looked up to the heavens and I said "Thank you, God. I got the message."

I've spent alot of time worrying about: the business; will we raise the money for Room to Read? Will my pants still fit for the next BNI meeting? The list goes on and on. What I'm missing is the thrill of the journey. It took being trapped in the back of a mini-van for hours to finally understand it's about the journey, not the destination.

I hope you all had a Happy Thanksgiving.

LCRCC Helps Room to Read

2006-11-21T22:13:00.000-05:00

I have a hard time with November. It's all about letting go, shedding the old to make way for the new. I was a little apprehensive about starting this initiative for Room to Read at this time of year when people want to let go instead of create and build. I was with my friends today and we were talking about the power of intention, how it's present in the seed unseen, underground in the frigid January earth. We talked about how each seed has it's potential already lined up for itself; the oak tree knows what it's destined to do as does the rabbit, the horse, the lion ( you get the picture.) We were talking about what we were put on this earth to do; "what's my purpose?" "what drives me?" It made me realize that maybe I'm shedding that old corporate hat in favor of one more humanitarian. I'm living more on-purpose, driven by what I'm meant to do. Maybe this is a harbinger of good things to come!

It's about 10:00 pm (there's no rest for the Virtual Assistant! :) ) and I was just wrapping up some projects when I receive a post from the Lake Champlain Regional Chamber of Commerce in Burlington. They've posted my press release on helping Room to Read. It's so nice to have help from so many different sources!

Marie Thomas wants to have the kids in her son's class donate in honor of their teacher. I saw a post on Richmond Area Business Association's website for my business. Isn't it amazing how when we set our vision to something broader, people feel the energy and ignite the spark into an all-out flame? I feel so fortunate to be surrounded by all of this good will toward our cause and toward my business. It's easy to fall into the "go it alone" mentality, especially when you're the sole entrepreneur running the show. I'm learning to shed that paradigm in favor of reaching out to my family, my community and creating a circle of trusted friends who can help me manifest my dreams. Thanks for joining me on the journey.

A Little Help From My Friends

2006-11-20T14:47:00.000-05:00

I've become a recent member of BNI in Burlington and mentioned the Room to Read project. There wasn't much response at first, alot of people wrote in their notebooks, or scrunched their eyebrows together. I misinterpreted the scrunches for nos, when in fact, it was the gears turning...

I went out to coffee with the group and Miles from Culligan Water Systems talked to me over a hot brew about the project. He said his wife would just love the project and he said he'd help out. I had a skip in my step...

I read Ann Zuccardy's blog (www.vermontshortblog.com) and saw her plea for someone to join her at the University Mall for shortbread. Ann's also a member of BNI and we chatted about the group and the project. She wrote me a check right on the spot. I'm still looking for the proper banking vessel to put this check into (we currently only accept credit cards online) but I know I'll have this remedied soon.

It didn't stop! Billy Keyworth, owner of Keyworth Graphics (keyworthgraphics.com) is also the President of RABA (Richmond Area Business Association.) RABA is in need of promoting shoppers to shop locally here in Richmond and we're brainstorming on how to help local merchants and our global quest for Room to Read. We've decided it would be great to have our local merchants support Room to Read by donating a portion of their sales to the cause. If people know where the shops are, they're more likely to a) help a cause and b) shop locally. We'll put participating vendors on the posters and hang them around town. I'll post the vendors right here on the blog, too, so that you can support these wonderful businesses. It's a great idea and I can't wait to get started.

I feel like I've already had my Christmas; I'm so happy to have met so many wonderful people willing to donate their time, skills and experience for some children in Cambodia that we have never met before.

You can make your tax-deductible donation at www.sarahspencersolutions.com. Just click on Vermont Helps Room to Read and you can pay by credit card. Thanks in advance for all your help!

Promoting Locally Versus Internationally

2006-11-17T08:21:00.000-05:00

I received an email from someone I know through a business group. He said I would get more business if I promoted a local cause as opposed to something overseas.

This email really impacted me; I don't do things for the bottom line of my business, I work from the bottom of my heart. I do things I'm passionate about and I work on things that I see as do-able. And what constitutes local anyway? Most of my business is done over the internet so it doesn't matter whether my client's in Albany, New York or Atlanta, Georgia. I care about them equally and help them in anyway I can.

I went to Mr. Carbone yesterday (he's the principal of Camels Hump Middle School.) CHMS was involved in raising funds to help students with the Tsunami disaster through Room to Read and raised about $2,000 all on their own. Room to Read speaks highly of our local school and Mr. Carbone said he'd be glad to have posters hung in the school. That really made my day. I'm seeing that even Richmond, Vermont can make a difference in the world that's remembered years after the kindness.

Above is a picture of what we can build with the funds raised. I hope you won't let the fact that this school's in Cambodia prevent you from helping. I wonder what would've happened if we had provided Iraq and Afghanistan with schools instead of weapons? Wouldn't it have been nice for them to have read about "Green Eggs and Ham" instead of what they did learn; how to calculate the number of bullets left for your uzi? September 11th's devastation impacted the entire world, as did the tsunami. No, this isn't a bake sale to raise funds for our local school, this is a fund to raise awareness that we have the power to make our world a much safer place for all of our children no matter where we live.

I'll close with something I heard at a funeral that touched me profoundly:

"Do all the good you can
By all the means you can
In all the ways you can
To all the people you can
As long as you ever can"

If you'd like to donate, please go to www.sarahspencersolutions.com and click on Vermont Helps Room to Read. Thanks for listening.

Will You Help Room to Read?

2006-11-16T09:47:00.000-05:00

Have you read "Leaving Microsoft to Change the World?" Do yourself (and the world...) a favor and buy a copy. John Wood writes about working for Microsoft and feeling there's a better way. Boy, I could relate from page one. When I finished, I couldn't stop thinking about how very little it takes to make a huge difference.

Room to Read partners with local communities throughout the developing world to establish schools, libraries, and other educational infrastructures all around the world.

I've donated $250 to grease the wheels and I hope you can help. I'm reaching out to see if we as a community can raise $8,000 to build a library in Cambodia. It takes so little to make such a big difference. $250 will send a child to school for a whole year! If I can find 400 people willing to donate $20, we could have the funds raised for Cambodia before Christmas.

If you'd like to help, please go to my website www.sarahspencersolutions.com and click on "Vermont Helps Room to Read." They've set up an individual fund for us to contribute to. It's easy, just click on the secure hyper link, make your donation and I'll keep you updated as to the progress of our fund on this blog.

Please give a gift that will have a lifetime affect on our world.

Blogging, Big Boys and Beer Parties

2006-11-15T18:32:00.000-05:00

I feel a bit like I did at my first keg party in high school,

“c’mon, Sarah, everybody’s doing it!”
“Relax; there are no cops… yet.”

I think it was just the impending doom of being uninhibited after my first bottle of Schlitz that made me walk (or run, I can’t remember) to my truck and say “I’ll be right back!” I never came back...

So here I am blogging for the first time, just like all the “big boys” and girls do online. It feels a bit like standing naked with 20 acquaintances in a cornfield after that third bottle of Schlitz. Freeing, yet terrifying. (Yes it really does just take 3 beers to have me under the table.)

I started my Virtual Assistance business in February 2004 when AT&T threatened every quarter to put me on an “FMP” (Forced Management Package). After 5 years of this torment, by 2006, I prayed nightly for a package to end my nightmare. It never came. I felt like Dumbo’s mom seeing all the other mommies getting their FMPs except her own. I decided, on my birthday this past May, to let go of one of the highest paying jobs I’ve ever known and go into the world of entrepreneurship. Is it right? Oh yeah, this works for me, but not without some pain…